Frequently Asked Questions
1) What if I have a serious allergy (ie: nuts, seeds, fruit, etc)?
Disclaimer: Please contact your physician before consuming any of our teas if you have a serious allergy. We use real herbs, spices, nuts, fruits, berries, flower petals, blossoms dairy and natural flavourings in our tea.
For a complete list of ingredients in each of our teas, please click here.
2) Which of your teas contain nuts?
The facilities we use to produce and package our teas are not 100% nut free. Therefore, there is always a risk of a nut cross-contamination. If you have a nut allergy we recommend that you do not drink our teas.
3) Is there dairy/lactose in any of your teas?
Yes, in some of our teas there are traces of dairy/lactose. That is because we use ingredients like chocolate, yoghurt and caramel (which all taste delicious). From our current tea selection, tiramisu has traces of dairy/lactose.
4) Are your teas gluten-free?
Yes, all of our teas are gluten-free.
5) How much sugar and how many calories are in your tea?
Drink up! Once steeped, our teas almost have no calories.
6) What does natural flavouring and flavouring actually mean?
There are various ways of flavouring of a tea. Let us explain the technical side of tea.
The most common method of flavouring a tea is through natural flavouring. Natural flavouring occurs when the actual raw spice, herb, berry, fruit, flower petal or blossom is used. This flavouring is accomplished through squeezing, distilling, warming, filtering, grinding, blending or crushing of this raw, natural ingredient. Pretty neat, eh?
When tea is simply labelled as flavoured (without the natural) it means that the flavour was created in a lab, but it has the same chemical composition as the natural, raw ingredient it is matching. To explain further, two unnatural ingredients are scientifically altered and combined to create an ingredient with the same molecular structure that exists in the natural ingredient. Let us give you an example to make more sense of this! The composition of natural water is H2O – it simply contains a molecular structure of hydrogen (H) and oxygen (O) atoms. In a lab, scientists can create water by mixing together these atoms. So, at the end of the day, you can either get water naturally or you can make water; either way, you end up with the same final product – water! That’s pretty much the same way a tea flavour is produced. Who knew science could be so much fun?
All of our teas are labelled appropriately, depending on the method of flavouring used; either natural flavouring or flavouring.
7) How do I store your loose leaf tea?
For simplicity and freshness, our teas will be sent to you in a resealable bag that will preserve the tea. For storing, it is best to keep the tea in a cool, dry, dark spot: a cupboard away from the microwave or stove will work just fine.
8) How long will your loose leaf tea last?
If tea is stored properly (please read FAQ above), it will last for at least two years. But, we think you will be sipping it up much quicker than that!
9) How many cups of tea can be made from your 50 gram bag of tea? 100 gram bag? 200 gram bag?
The number of cups of tea will vary slightly by tea, depending on how strong you like your tea and how much tea is required per cup. Generally speaking, 50 grams of tea will make approximately 20 cups of tea. 100 grams of tea will make approximately 40 cups of tea, and 200 grams will make 80 cups of tea.
10) How do I brew the perfect cup?
Below are general guidelines you can follow by tea type to steep a perfect cup of hot tea. But, make sure to check out the directions on your tea dot bag – some of our teas have small variability in brewing.
Feeling like an iced version of your favourite hot tea? Follow these three simple steps to make a perfectly delicious iced tea:
1. Steep a cup of tea using double the amount of loose leaf tea
2. Pour into a tall glass filled with ice
3. Sweeten with agave, honey or sugar – whichever you prefer
11) Why loose leaf tea versus bagged tea?
One of the main differences in loose leaf tea and bagged tea is the size of the tea leaves. Loose leaf tea is made of full leaves while bagged tea is made up of tea fannings, which is tea basically from the bottom of the barrel!
Tea leaves contain natural oils and natural flavouring. As the tea leaves become broken and fine, the natural taste starts to dwindle. Loose leaf tea with its large leaves holds in the natural oils and thus brews a more full flavour cup.
For any other questions please contact us using the “contact us” link or by clicking here.
1. Steep a cup of tea using double the amount of loose leaf tea
2. Pour into a tall glass filled with ice
3. Sweeten with agave, honey or sugar – whichever you prefer
11) Why loose leaf tea versus bagged tea?
One of the main differences in loose leaf tea and bagged tea is the size of the tea leaves. Loose leaf tea is made of full leaves while bagged tea is made up of tea fannings, which is tea basically from the bottom of the barrel!
Tea leaves contain natural oils and natural flavouring. As the tea leaves become broken and fine, the natural taste starts to dwindle. Loose leaf tea with its large leaves holds in the natural oils and thus brews a more full flavour cup.
For any other questions please contact us using the “contact us” link or by clicking here.